OFFICE SKILL COMPETENCES NEEDED BY SECRETARIES FOR EFFECTIVE JOB PERFORMANCE
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ABSTRACT
Human relations within an organization cease only on employee. This study was therefore conducted to find out the office skill competences needed by secretaries for effective job performance. As a result of this, hypothesis were made. The total population for the study was 70 while the sample for the study consisted 40 practising secretaries randomly selected from four establishments in Enugu, 40 secretaries returned their completed questionnaires was used as an instrument for data collection. In analyzing the data, simple percentage were used. Findings show that:
The findings were among others that the demand in information technology, all Agencies still needed a secretary that will be capable of having general knowledge of office work. That is competency in computers, sense of judgment, ability of having communication skill, concentration on the job, ability to locate documents, ability to be punctual and regular, ability to work under pressure and accuracy. It was also recommended that secretary desiring to work in an environmental protection agency are expected to possess certain skills competencies in their office functions and also expected to use their acquired skills for the efficient productivity in their organization for effective job performance.
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